Privacy Policy

01

Techcrest Marketing Ltd. (“Techcrest,” “we,” “us,” or “our”) is a digital marketing and website services business based in Morden, Manitoba, Canada. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website, enquiries, marketing activities, and client relationships.

This Policy is intended to describe our practices under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. It should be read together with our Terms & Conditions and Disclaimer.

02

Depending on how you interact with us, we may collect information such as your name, business name, job title, email address, phone number, mailing or business address, project details, budget or service interests, messages, files or information you submit through forms, and records of communications with us.

When you use our website, we may also receive technical information such as IP address, browser type, device information, operating system, referring pages, approximate location derived from IP, pages viewed, interaction events, timestamps, cookie identifiers, and similar analytics or security information.

For clients, we may also process account credentials, access permissions, billing and transaction records, website or platform data, content, campaign information, analytics data, and other information reasonably required to deliver the agreed services.

05

We seek consent in a form appropriate to the sensitivity of the information and the context of collection. Consent may be express or implied where permitted by law. When information is collected for a new purpose that is not reasonably connected to the original purpose, we will seek additional consent where required.

You may withdraw consent to certain uses of personal information, subject to legal, contractual, security, or operational restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a service that depends on the information.

06

Information submitted through contact forms, quote forms, email, phone, or other communication channels is used to respond to your request and manage the resulting business relationship. Our website currently uses Fluent Forms and FluentCRM technologies for certain form and contact-management functions.

Form submissions and communications may be stored within our website, CRM, email, hosting, backup, or related service infrastructure. We limit access to those who reasonably require it for business purposes.

09

Our website uses Meta Pixel technology. Meta may receive information about visits and interactions with our website and may use that information in accordance with its own terms and privacy practices, including for measurement, attribution, audience development, and advertising services.

Where required by law, we rely on appropriate consent before using non-essential advertising or tracking technologies. Your browser, device, or the relevant platform may also provide privacy and advertising controls.

10

If you subscribe to marketing communications or otherwise provide consent to receive commercial electronic messages, we may use your contact information to send service updates, resources, or promotional communications. We seek to comply with Canada’s Anti-Spam Legislation (CASL) where it applies.

Marketing emails will include a way to unsubscribe. You may also ask us to stop sending marketing communications by contacting us. Transactional, project, security, billing, or service-related communications may still be sent where necessary.

13

We may disclose personal information to service providers and contractors who assist us; to professional advisers such as lawyers or accountants; where you direct or consent to the disclosure; where required or permitted by law; to investigate fraud, security incidents, misuse, or threats; to protect our legal rights, property, clients, personnel, or others; or in connection with a proposed or completed business transaction such as a merger, financing, reorganisation, sale, or transfer of assets.

We do not sell personal information as a data-broker business model.

14

When Techcrest works on a client website, advertising account, analytics property, CRM, eCommerce store, or other digital system, we may access personal information controlled by the client. In those situations, the client remains responsible for determining the lawful basis, notices, consents, retention rules, and other privacy requirements applicable to its own customers, users, and business data unless a written agreement expressly assigns a responsibility to Techcrest.

We use client project data only as reasonably necessary to provide the agreed services, maintain security, meet legal obligations, or as otherwise instructed or authorised.

17

We maintain procedures for responding to suspected privacy or security incidents. Where required by applicable law, we will assess the incident, take reasonable steps to contain and remediate it, and provide notices or reports to affected individuals or regulators when the applicable legal threshold is met.

18

Subject to applicable law and permitted exceptions, you may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected. You may also ask questions about our privacy practices, withdraw consent where applicable, or request deletion of information where we are not required or permitted to retain it.

We may need to verify your identity before responding to a privacy request. Some requests may be limited by legal, security, privilege, contractual, or record-retention requirements. We will explain a refusal or limitation where required by law.

21

If Techcrest is involved in a merger, acquisition, financing, corporate reorganisation, sale of assets, or similar transaction, personal information may be disclosed to advisers, potential counterparties, or successors as permitted by law and subject to appropriate confidentiality or other safeguards.

22

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, vendors, legal requirements, or business practices. The “Last updated” date at the top of this page identifies the most recent revision.

Where a change materially affects how we handle personal information, we may take additional steps to provide notice where appropriate or required by law.