01. Confidentiality & non-disclosure (NDA)
Define confidential information, who can access it, permitted use, storage and how materials are returned or deleted. Both parties should protect client details, unpublished campaigns, source files and partner pricing.
02. Client ownership & non-solicitation
Confirm that the partner agency manages its end-client relationship. Define whether Techcrest may contact the client, in what circumstances, and any reasonable, legally reviewed non-solicitation terms. No client outreach without the arrangement agreed in writing.
03. White-label or disclosed collaboration
Choose whether Techcrest is invisible to the end client or introduced as an authorized delivery partner. Set rules for meetings, email identities, credits, project portfolios and public case studies.
04. Scope & statement of work
Describe deliverables, excluded tasks, input materials, platform and technical specifications, acceptance criteria, milestones and the person who can approve changes. Each new project should have its own written scope.
05. Pricing, deposits & payment
State currency, payment structure, when invoices are due, whether work can pause for overdue payments, how third-party subscriptions are billed and how extra work is authorized. No unapproved additions.
06. Revisions, approvals & change requests
Specify how many review rounds are included, what counts as a revision and what triggers a new quote. Assign responsibility for consolidated feedback and written sign-off.
07. Intellectual property & licensed assets
Clarify ownership and transfer of project-specific deliverables on the agreed payment terms. Separate custom work from pre-existing tools, open-source licenses, stock imagery, fonts and third-party software.
08. Security, privacy & system access
Specify least-privilege access, password handling, allowed tools, whether personal data is involved, incident reporting and removal of access at handover. Confirm any additional privacy obligations that apply.
09. Delivery dates, quality assurance & support
Agree review milestones, staging/testing responsibilities, deployment approvals, bug-correction windows and what happens when client feedback or access delays the schedule.
10. Other subcontractors & external tools
Identify whether further subcontracting requires written approval. Set conditions for handling client materials through hosting, AI tools, cloud storage or other external services.
11. Termination & unfinished work
Define notice, payment for accepted and in-progress work, orderly handover of completed files and access, confidentiality after termination, and deletion or retention of client information.
12. Responsibility, disputes & legal review
Address warranties, responsibility for supplied content, reasonable limitations of liability, disputes and applicable law. Terms should be proportionate to the project and reviewed by qualified Canadian legal counsel before signing.